At Woodern Plaque（实木牌匾）, we value customer satisfaction and product quality. All purchases are subject to the following Refund & Return Policy. By placing an order, you acknowledge and agree to the terms outlined below.
To be eligible for a return:
Return requests must be submitted within 3 calendar days of receiving the product
Items must be unused, unopened, and in original condition, including original packaging
Customized or damaged items caused by customer handling are not eligible
Proof of purchase (order number or receipt) is required
Requests that do not meet these conditions will not be accepted.
We do not accept returns or refunds under the following circumstances:
The item has been used, installed, or altered
The item is damaged due to improper handling after delivery
The return request is made after 3 days from the delivery date
Once the returned item is received and inspected:
We will notify you of the approval or rejection of your refund
If approved, refunds will be processed within 14 business days
Refunds will be issued to the original payment method
Please note that processing time may vary depending on your payment provider.
Customers are responsible for all return shipping costs, unless the return is due to a defect or incorrect item
We strongly recommend using a trackable shipping service
We are not responsible for items lost or damaged during return transit
If you receive a damaged or incorrect item:
Contact us within 48 hours of delivery
Provide clear photos of the product and original packaging
Once verified, we will offer a replacement or full refund, including applicable return shipping costs
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will take effect immediately upon posting on our website.
📧 Email: yckuang27@gmail.com
📞 Contact Number: 011-2375 6802
